Troubleshooting Funderr Cloud

1. Login Issues

If you are having trouble logging in to Funderr Cloud, try the following solutions:

• 1.1 Forgotten Password: How to reset your password if you've forgotten it.

  If you have forgotten your password, follow these steps:

  • Click the "Forgot Password" link on the login page.

  • Enter the email address associated with your account.

  • Check your email for a password reset link.

  • Follow the instructions in the email to create a new password.

  If you don't receive the email, check your spam folder or contact support.

• 1.2 Two-Factor Authentication Issues: Troubleshooting problems with two-factor authentication (2FA).

  If you are having trouble with 2FA:

  • Incorrect Code: Ensure you are entering the correct code from your authenticator app or SMS message. Codes are typically time-sensitive.

  • Lost Device: If you've lost your device, contact your Funderr administrator immediately to disable 2FA for your account and regain access.

  • Authenticator App Issues: If your authenticator app isn't generating codes, ensure the time on your device is synchronized.

• 1.3 Account Locked Out: What to do if your account has been locked out due to multiple incorrect login attempts.

  If your account is locked:

  • Wait for the lockout period to expire. Typically, accounts are automatically unlocked after a set period.

  • Contact your Funderr administrator. They may be able to unlock your account manually.

2. Performance Issues

If you are experiencing performance issues with Funderr Cloud, such as slow loading times or error messages, try the following steps:

• 2.1 Slow Loading Times: Troubleshooting slow loading times.

  If Funderr is loading slowly:

  • Check Your Internet Connection: Ensure you have a stable and fast internet connection.

  • Clear Browser Cache and Cookies: Clearing your browser's cache and cookies can improve performance.

  • Use a Supported Browser: Funderr Cloud is optimized for modern browsers like Chrome, Firefox, and Edge. Ensure you are using a supported version.

  • Disable Browser Extensions: Some browser extensions can interfere with Funderr's performance. Try disabling them temporarily.

• 2.2 Error Messages: Interpreting and resolving common error messages.

  When you encounter an error message, note the specific message and try the following:

  • Read the Message Carefully: The error message often provides clues about the cause of the problem.

  • Consult the Documentation: Check the Funderr documentation for information about the specific error message.

  • Contact Support: If you cannot resolve the error, contact the support team with the error message and a description of what you were doing when the error occurred.

• 2.3 Browser Compatibility Issues: Ensuring your browser is compatible with Funderr Cloud.

  Funderr Cloud is designed to work with the latest versions of major browsers. To ensure compatibility:

  • Use a Supported Browser: Ensure you are using a supported browser (Chrome, Firefox, Edge, Safari).

  • Update Your Browser: Keep your browser updated to the latest version.

  • Check Browser Settings: Ensure that JavaScript and cookies are enabled.

3. Data Issues

If you are experiencing problems with your data, such as data not saving or data disappearing, follow these steps:

• 3.1 Data Not Saving: Troubleshooting issues where data is not being saved correctly.

  If data is not saving:

  • Check Required Fields: Ensure that all required fields are filled out.

  • Check for Validation Errors: Ensure that the data you are entering is valid (e.g., correct date format, valid email address).

  • Check Your Internet Connection: Ensure you have a stable internet connection.

  • Try Again Later: Sometimes, temporary server issues can prevent data from saving. Try again later.

• 3.2 Data Disappearing: What to do if you suspect data loss.

  If you suspect data loss:

  • Check Audit Logs: Review the audit logs to see if the data was deleted or modified.

  • Contact Support: Contact the support team immediately. Provide details about the data that is missing and when you last saw it.

  • Restore from Backup: If possible, your administrator may be able to restore the data from a backup.

• 3.3 Incorrect Data: How to correct incorrect data in Funderr Cloud.

  To correct incorrect data:

  • Locate the Data: Find the record containing the incorrect data.

  • Edit the Record: Edit the record and correct the incorrect data.

  • Save the Changes: Save the changes.

  • Verify the Correction: Verify that the data has been corrected.

4. Contacting Support

If you are unable to resolve your issue using these troubleshooting steps, please contact our support team:

• Email: info@plydot.com

• Phone: +256-

Please provide a detailed description of the problem, including:

• The steps you were taking when the problem occurred.

• Any error messages you received.

• Your browser and operating system.

We're here to help!